North Star Fiber shall not be liable for any inconvenience, loss, liability, or damage resulting from any interruption of services directly or indirectly caused by, any circumstances beyond our control, including, but not limited to, causes attributable to you or your property; inability to obtain access to the Premises; failure of any signal at the transmitter; failure of a communications satellite; loss of use of poles, or other utility facilities; strike; labor dispute; riot or insurrection; war; explosion; malicious mischief; fire, flood, lightning, earthquake, wind, ice, extreme weather conditions, or other acts of nature; failure or reduction of power; or any court order, law, act or order of government restricting or prohibiting the operation or delivery of services.
In all other cases of an interruption of services, you shall be entitled upon a request made within sixty (60) days of such interruption, to a pro rata credit for any service interruption exceeding twenty-four consecutive hours after such interruption is reported to us, or such other period of time as may be specifically provided by law. Unless specifically provided by law, such credit shall not exceed the fixed monthly charges for the month of such service interruption and excludes all nonrecurring charges, one-time charges, per call or measured charges, regulatory fees and surcharges, taxes and other governmental and quasi-governmental fees. EXCEPT AND UNLESS SPECIFICALLY PROHIBITED BY LAW, SUCH CREDIT SHALL BE YOUR SOLE AND EXCLUSIVE REMEDY FOR AN INTERRUPTION OF SERVICE. Any credits provided by North Star Fiber are at our sole discretion and in no event shall constitute or be construed as a course of conduct by North Star Fiber.
This section of your User agreement details some of the basic rules of participation in the Internet community and constitutes part of our terms of Service. By your use of the Service, you agree to be bound by the terms of this Acceptable Use Policy. North Star Fiber Internet Service reserves the sole and unconditional right to refuse, suspend or terminate Service to anyone who violates these rules as determined by North Star Fiber, in its sole discretion.
Illegal Use — You agree not to use the Service for or in the pursuit of illegal purposes. North Star Fiber cooperates with local and federal authorities in investigations into illegal Internet use, and will take both criminal and civil legal action against Users who are determined to be using the Service in an unlawful way. You agree not to directly or indirectly allow a third party to use the Service in an illegal or unsuitable manner.
Harassment — You agree not to use the Service for harassment, threats, verbal abuse, and persistent unwanted contact of any kind. Harassment covers any use of the Service to directly or indirectly contact any other user (including users of another Internet service) in an unwanted fashion. Harassment can be active, in forms such as unwanted email, chat messages, or verbal declarations on a public forum, or can be passive in the form of defamatory information posted on web sites.
Disruption/Hacking — You agree that You will not use, nor allow others to use, the Services to access the accounts of others or to attempt to penetrate security measures of the Services or access any other person's computer or computer system, software, or data without their knowledge and consent (“hacking”) or to cause a disruption of service to other on-line users. You agree that You will not use, nor allow others to use, tools designed for compromising network security, such as password guessing programs, cracking tools, packet sniffers or network probing tools.
Fraud/False Advertising — You agree not to post or transmit fraudulent information on or through the Service. This can /include false advertising, identity theft, or misrepresentation of any kind including phishing, forged email headers or fictitious email addresses.
Unsolicited Advertising/Spamming — You agree not to post or transmit any unsolicited material through any active medium such as email, chat, messaging, chain letters, advertisements, jokes, etc. North Star Fiber does not tolerate unsolicited mass emailing (Spamming) of any kind, and the use of any of North Star Fiber Services for this purpose is strictly prohibited. To assist North Star Fiber in preventing Spamming, North Star Fiber may limit the number of recipients allowed per email and/or limit the number of emails You can send over a short period of time. Content falling in this category is defined by the receiving users desire to be contacted in the specified manner, so use good judgment if you are sending to mailing lists. You further agree not to collect or harvest account information without the expressed consent of those from whom you collect the information.
Disruptive Content — You agree not to post or transmit any disruptive content. Certain kinds of content broadcast or displayed on the Internet can generate a great deal of disruption and reaction from the Internet community as a whole. This can /include, but is not limited to, material that is considered obscene, offensive, or extremely controversial. While North Star Fiber does not actively censor its Users, the reaction this material can generate can be expensive and time consuming, and as such makes the continued support of Users generating this kind of content of questionable business value to North Star Fiber. You understand and agree that North Star Fiber may suspend or terminate your Service should your usage result in significant complaint or constitute disruptive content, as determined by North Star Fiber in its sole discretion, from the Internet community at large.
Extended Connections and Multiple Logins — For Dialup services, You agree not to use the Service for extended periods of time or to login to an account more than one time simultaneously. You also agree not to use this Service in a standby or inactive mode. Use of programs intended to keep You online while your computer is unattended is prohibited. This Service is intended for personal, periodic, and active use of the World Wide Web, email, news groups, games and file transfers; You may stay connected so long as You are using the Service for this purpose. North Star Fiber reserves the right to terminate the Service at any time if it determines you are using the Service for extended connections and multiple logins.
Use of Servers — Unless you are a North Star Fiber Business Customer, You agree that You will not establish or operate a web server, email server, FTP server, file server or run any other server applications and/or software providing server-like functionality in connection with the Service. Interpretation will be at the sole discretion of North Star Fiber.
Excessive Bandwidth — Unless you are a North Star Fiber Business Customer, You agree that You will not use continued and sustained excessive bandwidth as defined by the North Star Fiber Terms of Service in connection with Your use of the Service. If North Star Fiber determines, in its sole discretion, that You are using a continuous and sustained excessive amount of bandwidth as defined by the North Star Fiber Terms of Service or You are violating any of the above terms, North Star Fiber may take some or all of the following actions, in its sole discretion:
Reselling or Reconfiguring the Service — You may not resell the Service or redistribute or reconfigure the Service to allow others to use the Service in an illegal, fraudulent or inappropriate manner. Interpretation will be at the sole discretion of North Star Fiber.
Excessive Use of North Star Fiber Outbound SMTP Mail Servers — Use of North Star Fiber outbound SMTP mail servers is restricted to:
Copyright Infringement — North Star Fiber respects the intellectual property rights of others and expects You to do the same. It is a violation of this Acceptable Use Policy to use the Service to unlawfully transmit or store copyrighted material. If North Star Fiber has a reasonable belief, in its sole judgment, that You have violated this Acceptable Use Policy, North Star Fiber shall take action as follows:
These actions are in addition to and not instead of any and all other remedies that we, or others, may have against You under the law.
If you believe your work has been copied in any way that constitutes infringement, please provide our Copyright Agent with the following information:
Our Copyright Agent for Notice of claims of copyright infringement is Shaun Carlson, who can be reached as follows.
North Star Fiber, An Arvig Company
150 2nd Street SW
Perham, MN 56573
By phone: 218-346-8673
By email: email@example.com
Reporting Other Abuse — To report other abuse of this Acceptable Use Policy (other than copyright infringement) - please email us at firstname.lastname@example.org.
THE INFORMATION WE COLLECT, HOW WE COLLECT IT, AND HOW WE USE IT.
We may collect different types of personal and other information based on your use of our products and services and our business relationship with you. Some examples /include:
WE COLLECT INFORMATION IN THREE PRIMARY WAYS:
WE MAY USE THE INFORMATION WE COLLECT IN A VARIETY OF WAYS, INCLUDING TO:
With North Star Fiber Companies: Subject to applicable legal restrictions, such as those that exist for Customer Proprietary Network Information (CPNI), North Star Fiber may share your Personal Information within North Star Fiber to make sure your experience is as seamless as possible, and you have the full benefit of what North Star Fiber has to offer.
With Non-North Star Fiber Companies: We share your Personal Information only with non-North Star Fiber companies that perform services on our behalf, and only as necessary for them to perform those services.
In Other Circumstances: We may provide Personal Information to non-North Star Fiber companies or other third parties for purposes such as:
Anonymous & Aggregate Information
SAFEGUARDING YOUR INFORMATION: OUR POLICY ON DATA PROTECTION AND SECURITY
CUSTOMER PRIVACY CONTROLS AND CHOICES
Fill out the fields below to send us an e-mail. We will be replying to the e-mail address that you enter so make sure to provide a valid one.
You have selected which is currently on Pre-Order status. This means that your service won't be activated immediately after placing your order. You will be receiving updates about the location's status and will be notified when the site goes live.
Estimated Live Date:
You have selected which is currently on Pre-Approved status. This means that our fiber network is nearby and your building is pre-approved for our service. However, we do not currently have a signed access agreement with your building and cannot install our service. By registering your information, you will be increasing demand for service at your building, which we can use the demand to further entice your building owner/management to sign an access agreement with us.
Please note: By registering your information, this does not place an order for active service.
We encourage you to approach your building staff to let them know that you want North Star Fiber in your building. They can contact us at: email@example.com or 612-900-1900 (Option 1).